Privacy Policy:
We value your privacy and are committed to protecting your personal information. This Privacy Policy describes how we collect, use, and protect your information when you visit or make a purchase from Feminine Glory, operated in Faridabad, haryana, India.
Information We Collect:
Personal Data:
We may collect the following information from you:
• Name
• Email address
• Phone number
• Shipping and billing address
• Payment information (handled securely via payment gateways)
• Order details and purchase history
Automatically Collected Data:
When you visit the Site, we automatically collect:
• Device and browser information
• IP address
• Location data (if browser permits)
• Usage data (pages viewed, actions taken, referring/exit pages)
Cookies and Tracking Technologies:
We use cookies and similar technologies to enhance your shopping experience, remember preferences, and analyze site usage.
How We Use Your Information:
We use your information to:
• Process and fulfill your orders
• Communicate with you regarding your order, account, or inquiries
• Send promotional emails or SMS (with opt-out options)
• Improve our products, services, and website functionality
• Comply with legal obligations
Sharing Your Information:
• We do NOT sell your personal information to third parties. We may share information with:
• Service providers (delivery, payment processing, marketing, analytics) for the sole purpose of helping us operate the Site and fulfill orders
• Government authorities or law enforcement as required by Indian law
Data Security:
We use industry-standard security measures to protect your data, including SSL encryption and secure third-party payment gateways. However, no method of transmission over the Internet is completely secure.
Your Rights:
You may:
• Request access to, correction, or deletion of your personal information
• Opt out of marketing communications via unsubscribe links or by contacting us
• Disable cookies through your browser settings
We reserve the right to update this policy. Changes will be posted on this page with the “Effective Date” updated accordingly. Read about review
Our Easy Return and Exchange Policy
Free Returns/Exchanges
You can return or exchange items for free within 7 days from the date of delivery if they are in unused condition, with original tags, and the packaging bag intact. Please remember that for multiple item exchanges, each item needs to have a separate request selecting preferred size and colour.
Post-7-Day Policy
After 7 days, we regret that we won't be able to facilitate exchanges or returns for any reason. Your understanding in this matter is greatly appreciated.
One-Time Exchanges
Even within the 7-day window, we allow exchanges only once. We kindly request that you choose your size or color thoughtfully during the initial exchange, as we do not offer a Return/Exchange policy for exchange orders. We truly appreciate your understanding in this matter
Damaged Items/Incorrect Product
In the rare event that a product you've ordered arrives in poor condition, is damaged, defective, or differs from what you ordered, you can initiate an exchange request directly on our website. Please make sure you highlight such cases within 7 days from the date of delivery.
Return/Cancellation Policy:
After the return request has been made to customer service, it usually takes 4 business days for the product to be picked up from you and an additional 7 days to initiate a refund after a successful inspection of the product by the quality control department. Once the item is received in our warehouse, it undergoes a quality check which takes approximately 2 days. Receipt of the refund will depend on the payment method chosen by you.
The expected timelines are as below:
Prepaid Orders: 7 Business Days after successful quality check.
COD Orders: 7 Business Days after successful quality check.
Cancellation policy:
If you need to cancel your order, please email us at feminineglory24@gmail.com within 6 hours of placing the order, Monday to Saturday 10am to 7pm.
Please note that some of the orders ship almost immediately and it is not always possible to cancel. Any amount paid will be credited in the same payment method that was used for payment.
Please note:
For debit card and credit card transfers, the repayment period largely depends on the bank. Banks will send an SMS to customers for a credit amount greater than INR. 5000 only. In case your refund is less than INR. 5000, please check your bank account or credit card statement for confirmation.
Shipping Details:
For shipping, we use reliable courier companies to ship the products which are fully insured. Usually, for COD orders, the courier will call you before delivery. If you are not available on delivery, you can call them back and arrange a new delivery or you can pick it up at their location.
We will not be responsible for any delay caused by any unforeseen delay by courier companies in delivering packages to the customer, or if the customer is unavailable at the time of delivery.
Shipping TAT – 3-7 Business Days